Browse F.A.Q. Topics
- About Cathy's Studio3
- About Our Products6
- About Retail4
- About Shipping3
- About the Website3
- Our Return Policy1
About Cathy's Studio
What is Mej Mej ?Mej Mej is a subsidiary of Cathy Heck Studio. While Cathy Heck Studio has been creating designs and new products for over 25 years, we have recently received so many email requests from fans who are looking for nursery art to coordinate with their Cathy Heck products that we decided to create a new website where parents can create the perfect illustrated nursery. At the Mej Mej website, you can customize your child’s nursery, bedroom or playroom with choices from hundreds of adorable designs and several licensed collections. Have fun!
Do you take on custom work?While we do not take commissions from individuals, Cathy Heck Studio is constantly coming up with new ideas and responding to the needs and requests of our clients. Please, visit our blog and we will enjoy hearing about which of the Mej Mej collections you like best. If you see something in the Mej Mej shop that you might like in a different size or format than we offer, please email us.
How often do you have new designs available on your website?At Mej Mej, we are always coming up with new designs and Cathy Heck Studio is always making new art. Like many art galleries, we like to introduce new collections on the first Friday of the month. Visit us each month to see new developments in the studio. If you would like to receive a sneak peek, please subscribe to our newsletter...we won't flood you with a million emails and you may unsubscribe at any time.
About Our Products
How accurate is the color representation online?We have tried our best to accurately display the color of our products online, but all monitors portray color differently. Because of this we cannot guarantee that the products you order will be an exact color representation from the image you see on our site. If you would like to receive color samples of the collections, you may order swatch samples from the Swatch Shop.
Are Mej Mej products made in the US?Yes, our fabric wall decals are printed one at a time and die-cut right here in our Austin, Texas studio. Our canvases are also individually printed and stretched by hand in our Austin studio, and our One-For-Onezees and hemstitched pillows are machine embroidered from our original designs one at a time from our Austin studio.
Will Mej Mej paper prints fade?All artwork is printed on 100% cotton acid-free velvet fine art paper using high-quality archival ultrachrome inks designed to be colorfast for over 80 years. The artwork is also coated with a UV protectant to provide additional protection from fading. We recommend that you do not hang your prints in direct sunlight and that you choose a UV protective glass or plexiglass when you frame your print.
Will Mej Mej canvas nursery art fade?It really depends on the amount of light that directly hits the artwork where it is displayed. We do not recommend that you hang our artwork in direct sunlight. We only use archival ultrachrome inks, which are scratch resistant and are designed to be colorfast for over 80 years. We also hand-coat our canvases with an ultraviolet (UV) protective coating, which gives each canvas an even satin finish and insures that the color clarity is protected for many years.
Does Mej Mej wall art need to be framed?Not at all! (We know you are busy with more important things) All of our Canvas Wall Art is giclée printed on high-quality canvas and wrapped all the way around the gallery profile 1 -inch wooden stretcher bars. The canvas is not only beautiful from the front, but also from all four sides!
Is Cathy’s nursery art safe to hang in a baby’s room?Yes. Our products are designed to decorate both children's rooms and nurseries. However, our products are not meant to be toys, and we recommend that you hang them in such a way that your baby will not be able to pull them down. It is recommended by the American Academy of Pediatrics that you remove any decorations that a baby can reach by the time your baby can get up on its hands and knees. We recommend hanging your artwork out of reach from day one.
I’m a retailer, how can I carry Mej Mej products?Interested in retailing Mej Mej products? Please call or email us!
How will I know when there are new products added to Mej Mej?Please stay tuned to up-to-date news about Mej Mej by subscribing to Mej Mej or by saving our blog address to your list of favorites.
Can I send items as a gift?Yes! Please select the box in the checkout from indicating that your items will be sent as a gift. You will also be able to include a special message to the recipient.
Is purchasing online secure?Yes, you can feel confident knowing that your order is being protected by the security encryptions of Authorize.Net. and PayPal, two of the most trusted authorization firms in the world! Mej Mej does not store your credit card information. It is securely maintained by either PayPal or Authorize.net if you purchase from the site. The authorization sites provide us with an encrypted token that will allow you to check out faster each time you checkout!
What if my order arrives damaged?If your package arrives and it is damaged on the outside, please email our customer service department by clicking this link within 48 hours of its arrival. All shipments include information on handling damaged deliveries, product returns, and product installation instructions.
How much does shipping cost?Shipping prices are calculated for shipments to make the cost of shipping as small as possible within the United States, Mexico and Canada using US Postal Service and FedEx Ground and Express services. If you are interested in receiving Mej Mej products in other countries, please contact our service department to discuss the cost of shipping the products you wish to purchase. We cannot offer returns on products shipped internationally.
How long does shipping take?We will do everything within our power to ship your personalized order within 3 - 5 business days from the date of purchase. In many cases, your products will ship much more quickly that that, but because we custom-make each order, our turnaround can vary. For international orders, please allow 3 weeks to receive your items, and you may be wonderfully surprised when it arrives much sooner. Depending upon where you are in the world, your country may have you pay an additional custom fee for your package. For example: Shipments to the United Kingdom will be handled through ParcelForceWorldwide (PFW) who will collect the VAT (currently 20% of the goods) and a handling fee (£3~£8).
About the Website
I don’t understand how the website works. How do I make my own personalized nursery art?We hope that we have made personalization easy! We hope it is as easy as 1,2,3,4! 1. On the pages from which you can personalize an item, select your favorite custom selections. 2. Send the item to your cart, and purchase the item. 3. Mej Mej will receive the order and customize the item according to your selections. 4. Mej Mej will email a proof to you, and after you have approved the proof, your unique piece will be printed and shipped! We hope that the personalization of the nursery art you are selecting is working flawlessly. However, if you are having difficulty or have questions, please feel free to contact us toll-free for help at 512-467-7681. We want to hear from you.
I am having technical difficulties with the website. What should I do?Sometimes a server just needs a reboot. You might want to check back with us later to see if the problem has resolved itself. If not, we would love for you to write and tell us if anything is not working correctly. We always appreciate the feedback. (And of course, we’ll try to fix the problem a.s.a.p.!) Send us an email at customer service or call between 9am and 5pm CST toll-free at 512-467-7681.
“We promise not to sell or share the information you provide to us online with any outside company or third party.”
The Information We Collect
We collect several types of information from and about our customers and users of our website 1) directly from you, or 2) automatically as you navigate through the site, including information:
- by which you may be personally identified, such as name, postal address, e-mail address or telephone number ("Personal Information");
- that is about you but individually does not identify you; and/or
- about your internet connection, the equipment you use to access our website and usage details.
- any information collected from you by you allowing “cookies” or other information gathering companies that share information.
- Information that you provide by filling in forms on our website.
- This includes information provided at the time of registering to use our website, email registrations, orders, or requesting further services.
- We may also ask you for information when you enter a contest, sweepstakes, or promotion sponsored by us, and when you report a problem with our website.
- Records and copies of your correspondence (including e-mail addresses), if you contact us.
- Your responses to surveys that we might ask you to complete for research purposes.
- Details of transactions you carry out through our website and of the fulfillment of your orders.
The Way Mej Mej uses information Mej Mej uses information that we collect about you or that you provide to us:
- To present our products and the website’s contents to you.
- To provide you with information, products or services that you request from us. To fulfill any purpose for which you provide information.
- To carry out our obligations and enforce our rights arising from any sales entered into between you and us, including for billing and collection.
- To notify you about changes to our website or any products or services we offer or provide though the website.
Site Security For website security purposes and to ensure that this service remains available to all users, the platform for which the website resides utilizes a wide-range of software tools and programs to for the ultimate goal of ensuring its confidentiality, integrity, and availability. Tools to protect network security, network monitoring, and physical, electronic and procedural safeguards are in place.
External Links The website may contain links to other websites created and maintained by other public and/or private organizations. When users click on a link to an external website, they are leaving the Mej Mej website and are thus subject to the privacy and security policies and the related terms and conditions of these external websites.
Our Commitment to Data Security To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures designed to safeguard and secure the information we collect online. This Site offers SHA256 + RSA 2048-bit SSL encryption of sensitive data. Doing so helps to protect the confidentiality of your personal and credit card information while it is transmitted over the Internet. No method of transmission over the Internet, or electronic storage, is 100% secure. Therefore, while we strive to protect your Personal Information with commercially acceptable practices, we cannot guarantee absolute security. Any transmission of Personal Information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Site. To access or correct your information, please write us at the following address: Mej Mej P.O. Box 30001 Austin, TX 78755
Email Newsletters Mej Mej offers a subscription e-mail newsletter that may be subscribed to at no cost. You can opt-out of any Mej Mej newsletter at any time via the link provided at the bottom of each newsletter mailing, or by sending us an e-mail stating your request to email@example.com.
Our Return Policy
Can I return or exchange items?We know you will love our products, but if you find you need to return an item, our goal is to make the return process simple and speedy! You may return any Mej Mej item for a full refund of the price of the item within 30 days of purchase. However, like most stores, we are not able to refund shipping. Please send your items back in the box or mailing tube in which they arrived. Mej Mej will process all refunds within 48 hours of receipt of returned goods by refunding the amount through the payment method you used for the purchase. Shipping will not be reimbursed. * Custom and personalized products can not be returned.